Wednesday, October 20, 2010
Welcome Home From Europe Surprise
This is what my face wash looked like upon coming home from Europe. I use a different face wash while traveling so I had left this one at home. It is usually a much clearer lighter color. I was a bit concerned as I have never had a hygiene product change colors on me. So I emailed them about it. This was their response:
Thank you for contacting the Johnson & Johnson Consumer Companies, Inc. Information Center. It is always important to hear from our consumers, and we appreciate the time you have taken to contact us.
The cleanser contains Salicylic Acid and when Salicylic Acid comes in contact with the iron that is in the metal spring, it turns the product into a dark reddish color. The product is perfectly safe to use and remains just as effective. Our QA dept is working to rectify this issue.
Again, thank you for your interest in our company. Should you have any comments or questions in the future, please contact us via our website http://www.neutrogena.com/ or by calling our toll-free number, 1800 582-4048. Our specialists are available Monday through Friday, 8:00 a.m - 8:00 p.m. EST and will be happy to assist you.
The Information Center
Hum!!! I still don't exactly get how it occured and why this was the first time it occured as I buy this product at least a few times per year. But I took their word for it and tried it out thinking if my face fell off I could sue them. So far so good. But still a strange thing to have happen.